Q: How is a mobile wash different from a local car wash?

Mobile Wash (Bubld): Comes to you. No waiting, no travel, just convenience and personalized service. Local Car Wash: Requires driving to a fixed site, waiting in line, and sometimes dealing with crowded facilities.

Question 1

What is Bubld?

Accepted Answer

Bubld is an on-demand mobile car wash service that brings professional car cleaning to your location. Our fully equipped Bublrs carry everything they need including water and power to complete the job wherever your vehicle is parked.

Question 2

How is a mobile wash different from a local car wash?

Accepted Answer

Mobile Wash (Bubld): Comes to you. No waiting, no travel, just convenience and personalized service. Local Car Wash: Requires driving to a fixed site, waiting in line, and sometimes dealing with crowded facilities.

Question 3

How does Bubld work?

Accepted Answer

Download the Bubld app
Enter your car(s) and location details
Choose a wash package and add-ons 
Select your preferred date and time window
A Bublr is assigned and comes to your car’s location to perform the wash

Question 4

Do I need to be present for the wash?

Accepted Answer

No. As long as your Bublr has access to the vehicle’s exterior, you don’t need to be present. If your package includes interior cleaning, you’ll receive a notification to unlock the car when your Bublr arrives.

Question 5

Do I need to provide water or electricity?

Accepted Answer

Not at all. All Bublrs are self-contained and bring their own water and power sources.

Question 6

Where should I park my car?

Accepted Answer

Your vehicle must be located at the address or pin you selected when booking. You can also include detailed location notes to help your Bublr locate your car quickly.

Question 7

Can my car be parked on the street?

Accepted Answer

Yes, but we prefer private areas (driveway, alley, parking lot, warehouse, etc.) for safety and convenience. If using a public street, provide clear instructions like:
“On Main Street, between 3rd Ave and Ridge Blvd.”

Question 8

Does Bubld need my car keys?

Accepted Answer

Not for exterior-only washes. If your selected package includes interior cleaning, you'll be asked to unlock your vehicle at the appropriate time. Key access requirements are clearly stated in the app.

Question 9

How long does a wash take?

Accepted Answer

Wash times vary by package, vehicle size, and condition. Expected durations are listed for each package in the app.

Question 10

Who are the Bublrs?

Accepted Answer

Bublrs are experienced, independent mobile wash technicians. Each Bublr is vetted with background checks, proof of license and registration, and confirmation of professional-grade tools and products.

Question 11

How are vehicles classified?

Accepted Answer

Sedans: Compact or standard four-door vehicles Larger Vehicles: SUVs, minivans, trucks, and crossovers with more surface area

Question 12

Why is there a surcharge for larger vehicles?

Accepted Answer

These vehicles require more time, water, and cleaning supplies, so a small surcharge applies.

Question 13

How do I leave a review?

Accepted Answer

You’ll be prompted to rate your Bublr after each service. You can also go to Orders > Order Details in the app to rate past services.

Question 14

Why was my wash canceled?

Accepted Answer

Cancellations may occur due to severe weather, safety concerns, or Bublr availability. We'll notify you immediately and reschedule at your convenience.

Question 15

Why is a specific service not available?

Accepted Answer

Service availability may be impacted by weather, location constraints, or technician availability. Check back in the app or contact support.

Question 16

What if I’m not satisfied with the wash?

Accepted Answer

We stand behind our service. Report your concerns through the app, include photos if possible, and our support team will work to resolve the issue promptly.

Question 17

What if my car is damaged during service?

Accepted Answer

Though rare, report any concerns immediately via the app. Our support team will investigate and assist in resolving the issue fairly.

Question 18

What if my Bublr doesn’t show up?

Accepted Answer

If a Bublr cannot make your appointment, we’ll notify you and reschedule at your convenience.

Question 19

How do I contact Bubld?

Accepted Answer

For issues, select “Account” using the navigation bar at the bottom, then choose “Support.”

Question 20

How do I schedule multiple cars?

Accepted Answer

When completing the service request, underneath the scheduling portion, there is a prompt to add another vehicle.

Question 21

How do I pay?

Accepted Answer

Payments are processed securely through the app using Stripe. You can use credit/debit cards or digital wallets.

Question 22

What is a pre-authorization charge?

Accepted Answer

Before your service begins, a temporary hold is placed on your payment method to verify funds. It is released once the final charge is posted.

Question 23

Why do I see two charges?

Accepted Answer

Extra charges may occur due to add-ons, tips, or unexpected conditions encountered during service. Full details are shown in your receipt.

Question 24

Is my payment information secure?

Accepted Answer

Yes. We use Stripe, a leading secure payment processor, with advanced encryption. Your financial info is never stored on our servers.

Question 25

Do tips go directly to the Bublr?

Accepted Answer

Yes, 100% of your tip goes directly to the Bublr who completed your wash.

Question 26

Where do I enter a promo code?

Accepted Answer

During checkout, you’ll see an option to apply a promo code before completing payment.

Question 27

How can I get a receipt or invoice?

Accepted Answer

You’ll receive an email after your service is complete. You can also view  orders under Orders in the ap, sub categories under “Active” or “Completed”

Question 28

How do I update my name, email, or phone number?

Accepted Answer

Go to Account > Profile in the app to edit your personal information.

Question 29

What’s Bubld’s weather policy?

Accepted Answer

If weather conditions are unsafe or would compromise service quality, your wash may be rescheduled or refunded. Bublrs assess conditions case-by-case.

Question 30

What’s your cancellation policy?

Accepted Answer

Cancellations made within a short window before the appointment may be charged the full amount. Frequent cancellations may result in account holds. See app for full policy.

Question 31

Can I schedule recurring washes?

Accepted Answer

Yes! We offer monthly subscription plans at discounted rates. Look under “Memberships” in the app.

Question 32

Do you offer referral rewards?

Accepted Answer

Yes. Refer friends using your unique referral code in the app and earn discounts or credit.

Question 33

What happens if my scheduled technician doesn’t show up?

Accepted Answer

Although rare, if a technician is unable to make it to your scheduled wash, we will notify you as soon as possible and reschedule at your convenience.

Question 34

Can I request a custom wash?

Accepted Answer

Choose a base package, then add available “add ons” to customize your service.

Question 35

Do you clean motorcycles, boats, or RVs?

Accepted Answer

Not currently. We service sedans, SUVs, Pick-up Trucks, and Vans. For special requests, contact support.

Question 36

How much water is used per wash?

Accepted Answer

Our systems are water-efficient and use far less water than traditional car washes delivering premium results with minimal waste.

Question 37

Is Bubld available in my area?

Accepted Answer

We are currently available in Brooklyn, NY, with plans to expand throughout the NYC metro area and beyond.

Question 38

What are your hours of operation?

Accepted Answer

Service hours depend on your location and Bublr availability. Check the app for available time slots when booking.

Question 39

How do I become a Bublr?

Accepted Answer

Apply through the Bubld app to begin the process.

Question 40

What do I need to start working as a Bublr (car washer)?

Accepted Answer

To start, you'll need:
A valid driver’s license
Car wash vehicle (or share one with others) with the proper equipment and supplies
Car insurance
Car registration
Bank account (where your money will be sent)
A smartphone with our app installed

Question 41

Am I required to pass a background check?

Accepted Answer

After you complete the application, Bubld will run a background check through Checkr. Checkr is a trusted company that specializes in secure, fast, and fair background screenings for businesses across the U.S. We’ll reach out by text or email to share the good news “You’re approved!” or if we need any additional information.

Question 42

Do I need prior car wash experience?

Accepted Answer

Experience is not required but is recommended. Training materials are provided to help ensure consistent service quality.  The company may place you with another washer for a couple of  days, so you may learn the process

Question 43

Do I need to own my own car wash vehicle?

Accepted Answer

Yes. Bublrs are independent contractors and must own their own vehicle. If you do not own your own car, you might be able to share a car wash vehicle with another Bublr. For more information please email us at info@bubld.com

Question 44

Do I need to supply my own equipment and tools?

Accepted Answer

Yes. As a Bubler, you’ll be working as an independent contractor, which means you’ll need to bring your own equipment and tools. Once you’re approved, we’ll send you a starter checklist with everything you’ll need to deliver top-notch, professional results.

Question 45

Am I responsible for supplying my own water and cleaning supplies?

Accepted Answer

Yes. Since Bublrs operate as independent contractors, you’re responsible for your own water and cleaning supplies. Don’t worry we’ve got you covered with a detailed starter checklist once you’re approved, so you’ll know exactly what you need to get started.

Question 46

Are car expenses my responsibility?

Accepted Answer

Yes, Bublrs are independent contractors and are responsible for their own travel and car expenses such as gas, wear and tear on the car, tolls, cleaning supplies, registration, car insurance, etc.

Question 47

Is there a checklist for required equipment and cleaning supply?

Accepted Answer

Yes. Once approved, we’ll provide a starter checklist of required tools, equipment, and cleaning supplies to make sure you’re ready to deliver professional results.

Question 48

Can I set my own hours?

Accepted Answer

Absolutely. You choose when and where to work by setting your availability in the app.

Question 49

How do I receive job requests?

Accepted Answer

Jobs will appear in the app based on your location and availability. You can accept or decline requests as they come in.
You can select jobs in 2 ways
A- On the app, you can go to the “Service Request” page where future jobs are posted, or you can select washes that you want to do (washed must be within your geographic area)
and
B-While on the app, you will receive a pop-up, announcing a “New Job in your Area” and you have 10 minutes to accept it.

Question 50

Can’t find the Customers Car

Accepted Answer

You’ve been given the vehicle’s make, model, color, and the last three digits of the license plate. Be sure to review the address and location pin provided by the customer in the app. Please note: photo evidence may be requested. If you still cannot locate the car: Send a message to the customer through the app. If there’s no response, try calling them directly via the app If you're still unable to reach the customer or find the vehicle, report the issue in the app and contact us for support.

Question 51

What happens if a car is locked?

Accepted Answer

If interior clean is requested and car is locked, follow these steps:
Attempt to contact the customer via the app.
Wait 10 minutes and complete outside wash if applicable
If the customer is unreachable, report the problem.

Question 52

What if I need to cancel a job?

Accepted Answer

No job should be accepted if it cannot be completed, but emergencies happen. If you cannot complete a job, cancel it as soon as possible through the app and provide a reason. Excessive cancellations may affect your ability to receive future jobs.

Question 53

Why am I not getting any jobs?

Accepted Answer

It’s important to us that you’re receiving and selecting jobs and staying consistently busy. If you need help, feel free to reach out to us through the app anytime through the “Support” page. 
Please make sure you are marked as “Active” in the app.
You may not be selecting jobs quickly enough available jobs can go fast.
Be sure to check the “Service Request” page within the app and select jobs directly from there.
Your chosen geographical area might be too limited consider expanding it to receive more job opportunities.

Question 54

Can I take jobs outside my area?

Accepted Answer

Yes. You’ll see job options in nearby zones, and you can choose to expand your service radius in the app settings. Just a reminder that travel expenses, including toll, are your responsibility.

Question 55

What happens if a customer isn’t present?

Accepted Answer

The customer does not need to be present, if you need doors opened please contact the customer through the app. If unable to unlock the doors, wash the outside, inform the customer that you will be leaving in 10 minutes, and continue to the next job.

Question 56

How do I handle extreme weather conditions?

Accepted Answer

Do not go “active” on the App when you are concerned about the weather outside. Never risk your safety to complete a job,  You are an independent contractors and are responsible for their own decisions, including when to and not to work.

Question 57

What should I do if I damage a customer’s vehicle?

Accepted Answer

If you damage a customer vehicle, report the issue immediately through the app and notify Support. Provide clear photos of the damage and include a detailed explanation of how it incurred. The support team will guide you through the next steps.

Question 58

What happens if a customer’s car is damaged prior to arrival?

Accepted Answer

If you arrive and the car is damaged already, document it in the “before photos” in the “Job in Progress” page, and continue with the wash.

Question 59

What if I arrive and the car is too dirty or in bad condition?

Accepted Answer

If a vehicle requires more work than included in the package (e.g., excessive dirt, pet hair, stains). Take photos, report a problem, inform customers via messaging on the app, and proceed with the work with the necessary add ons.

Question 60

What should I do if I have an issue with my equipment or supplies

Accepted Answer

Always check your equipment before heading to a job. If you run into issues mid-job, communicate with the customer and attempt to reschedule or complete the wash with available resources. If you are unable to find a solution, alert support so a replacement can be dispatched.

Question 61

Can I refuse service due to unsafe conditions?

Accepted Answer

Please review each job carefully before accepting. Once accepted, we expect you to complete the job. Repeated cancellations may negatively impact your rating. However, if you ever feel unsafe due to the environment, customer behavior, or location leave right away and report the issue to Support. Your safety is our top priority.

Question 62

How and when do I get paid?

Accepted Answer

Bubld partners with Stripe, a trusted international payment processor used by major companies worldwide. Stripe’s proven security systems ensure your payouts are handled safely and reliably. Payouts are made on a regular schedule, but you also have the option to cash out your current week's earnings anytime through the app. (Note: A small fee may apply for cash-outs made outside the scheduled payout cycle.)

Question 63

Where do I cash out?

Accepted Answer

On the App, go to 'Menu', go to “Payments” , go to “cash out History”, Click the “cash out” button. And follow directions from there.

Question 64

Do I keep 100% of my tips?

Accepted Answer

Yes, any tips given by customers go entirely to you.